Water releases are available through an Out of Allocation Event from 13 February to 8 June, 2020 in order to lower Paradise Dam’s capacity to 42 percent for Essential Works.
Paradise Dam must be maintained at 42 per cent capacity during Essential Work to lower the dam spillway. If inflows require further releases during the Essential Works, Sunwater will again announce an Out of Allocation Event for access to water without cost.
Important – end meter reads required by 10 June
notify Sunwater of their end meter readings by close of business Wednesday 10
June 2020. If no reading is supplied to Sunwater, the water used during this
period will be charged at the standard rate.
Customers are required to submit a photo with their name, account number, contact number and final meter reading via email to firstname.lastname@example.org or SMS to 0400 601 795. If you have difficulty providing this information, please contact Sunwater on 13 15 89 Monday to Friday between 8.30am and 4.30pm or your grower representative group before close of business Wednesday 10 June 2020.
How can the water be accessed?
- To access out of allocation water at no charge, customers must have notified Sunwater of their start and end meter readings.
- To access water from the two standpipe locations you need a short-term access agreement with Sunwater.
- Fixed and variable charges will still apply to customers’ normal allocation.
- Read below to determine if you also need to have applied for and hold a water permit issued by the Department of Natural Resources, Mines and Energy (DNRME).
Please note this
advice does not relate to treated town water supplied by Bundaberg and North
Burnett regional councils.
with a photo of your meter reading and off-take number at the start and end of
Note: Any customers that divert water during this period who have not provided Sunwater with the details above will have the usage debited against their existing allocation, for which normal charges apply.
When will the water be available?
The event commenced
at midday Thursday 13 February and will cease at midday on Monday 8 June 2020.
Who can access this water?
divert water from the Isis or Woongarra channel systems or pump from the
Burnett River downstream of Paradise Dam.
Customers can access water during this event for either direct application onto crops or storage for later use.
How do I provide meter read and photo to Sunwater?
Before taking this
water, customers must submit a photo with their name, account number and
contact number via email to email@example.com or SMS to 0400 601
795. This will need to be repeated once the cessation date has been
If you have
difficulty providing this information, please contact Sunwater on 13 15 89
Monday to Friday between 8.30am and 4.30pm
or your grower representative group.
Important – you may need a Water Permit from DNRME and/or a short-term access agreement with Sunwater to access this water.
When is a Water Permit required from DNRME?
- Unlike the release last year, you may now need a Water Permit from DNRME,
- The Permit will be required from 1 July 2020, and possibly earlier if Sunwater’s allocation is released before that date.
- A Water Permit is ONLY required for customers or others from the community who access the water directly from the Burnett River and the Elliott and Gregory catchments (including Mahogany Creek). You should apply for a Water Permit now.
- Any questions regarding Water Permits should be raised with DNRME by calling 1800 135 531.
- Sunwater channel customers taking water from the Isis and Woongarra Channel systems DO NOT require a water permit as Sunwater will apply for a Water Permit to cover the opportunistic take of water through the Don Beattie (Isis) and Woongarra pump stations. This permit will cover the take of water by our channel customers.
When is a Short-Term Supply Contract with Sunwater required?
- To access water by any means other than a Sunwater metered offtake.
- If you are an existing customer who does not have access to these downstream areas but seek to access water at no charge, you may do so from one of the standpipe locations. The standpipes are located on the channel at Mittelheuser Road near the corner of Grange Road and on Clayton’s Road, Cordalba.
- Download the Short-Term Supply Contract form here.
Why can’t Sunwater provide advance notice of this water availability?
monitors weather forecasts, rainfall, dam inflows and dam levels daily. The
impact of inflows on the dam level can change quickly depending on catchment
conditions and weather events. As such, we have limited ability to provide
advanced notice to customers.
Why can’t the water be released more slowly?
announced, the dam must be maintained at 42 per cent capacity to enable the
essential work to commence. Given this work is required for community safety
reasons, we need to release water following inflows as soon as practical.
We understand that
our customers would like the water to be released over a longer period of time
to maximise the opportunity to utilise the water. The release rate and timing
are determined by the safety requirements.
Are events like this anticipated to continue?
If there are more
inflows into Paradise Dam during this water year, further water may be released
and made available.