MY ACCOUNT
STORAGE LEVELS
PREDICTION GRAPHS
ANNOUNCED ALLOCATIONS
Temporary Transfers
Our customers benefit from water trading and can perform temporary transfers on our online customer service portal Sunwater Online 24 hours a day.
Sunwater sells its available allocations on the temporary trade market each year via our water broker. Sunwater’s water broker is Ruralco Water who will trade our allocations via the online platform Waterexchange. To obtain access to seasonal allocations for the 19/20 water year, check the Waterexchange web site.
Waterexchange is available for public use and we encourage all customers to consider utilisation of this platform for your own trading activities. Ownership details are not listed on the platform so trading activities are confidential, however data from all trades relating to pricing and volumes are made publicly available. Sunwater are strong advocates of increasing water market transparency in order to promote both trading and better utilisation of water throughout the State, and we hope that moving our trading activities to a publicly available platform will assist in achieving this goal.
For any enquires relating to water trading using the Waterexchange platform please contact Ruralco Water. For any enquiries regarding your water accounts, as always you can access your information at Sunwater Online or call our Customer Service Team on 13 15 89.
For your local conditions, please refer to this table.
To apply for a transfer, please complete our temporary transfer form.
Sunwater Temporary Trading Strategies
Water year: 2019/2020
Available allocations will be available for trade on the exchange.
Volumes shown in the trading strategy below are nominal volumes approved 1 July 2019 for the water year. All volumes are subject to announced allocations and if the announced allocation for a scheme is less than 100% then the full nominal volume will not be available to the water trader, only the volume equal to the current announcement. If the announced allocation increases during the year the additional water will be transferred to the water trader at the time of the current announcement.
| Scheme | ROP zone | Nominal Available to trader (ML) | Available to trader updated 22 Oct 2019 (ML) |
| Barker Barambah | Various | 803 | 25 |
| Bundaberg | Various | 30,000 | 0 |
| Burdekin Haughton | Burdekin Zone C | 25,000 | 25,000 |
| Cunnamulla | Allan Tannock Weir Storage | 120 | 106.8 |
| Lower Fitzroy | Fitzroy Zone A | 180 | 100 |
| Macintyre Brook | Zone C | 790 CAP 480 Water (see Note 1) | 790 CAP 0 Water (see Note 1) |
| Nogoa Mackenzie | Various | 2,372 | 515 |
| Pioneer River | Various | 10,000 | 10,000 |
| Proserpine River | Various | 10,000 | 10,000 |
| Upper Burnett | Various | 3,000 | 2,335 |
Note 1 – CAP volume 790 ML Zone C = 1215 ML Zone A & 1033 ML Zone B. Water volume is at dam.
Service standard for processing temporary transfers
The Council of Australian Governments (COAG) has adopted the below service standard for processing times (that is, for the approval or rejection of trades).
| Service Standard |
| Intra-state; 90% of allocation trades processed within 5 business days |
Performance against this standard reported for period: 1 July 2019 to 31st March 2020
| Allocation trade (temporary trades) processing time from 1 July 2019 | Performance against Service Standard | Intended Service Standard |
| Intra-state trades – % of trades processed within 5 business days | 95% | 90% |
| Number of Intra-state trades | 1, 907 | |
| Volume of Intra-state trades | 174, 676 ML |
More information
Sunwater Customer Support
Phone: 13 15 89
Email: customersupport@sunwater.com.au