Customer Surveys

Customer Surveys

We are committed to delivering water for prosperity and your feedback helps us improve how we support our customers through listening, learning and taking action to enhance our services and meet your needs.

2026 annual customer survey now open

The annual customer survey is now live and will close on Sunday 31 May 2026.

The survey takes around three minutes to complete and includes eight questions. All customers should receive a survey invitation via email, SMS or post.

What’s changing in 2026?

Since 2019, customer feedback has helped us steadily improve customer engagement, flexible water supply arrangements and long-term water security planning. In response to customer feedback, we’re moving to a single annual customer survey, conducted in May. We’ll continue to track customer satisfaction across the year through other means.

This change allows us to gather quality insights and deliver the improvements that matter most to our customers.

Why take part?

By completing the survey, you’ll help us to:

• enhance service delivery and customer support
• continue meeting the evolving needs of irrigation, industrial and urban customers.  

Don’t miss your chance to have your say! Your feedback matters to us and will help shape the future of water services in your region.

Questions? Contact our Customer Support team at 13 15 89 or customersurvey@sunwater.com.au