Service and Performance Plans
Sunwater prepares an annual Service and Performance Plan (S&PP) for each irrigation service contract area. S&PPs are an important part of Sunwater’s commitment to customers and partners, ensuring that they are informed, and working closely with us to identify and work towards solutions that deliver real value.
These S&PPs detail a range of proposed immediate and long-term improvement projects and provide a detailed breakdown of anticipated costs for review. They also compare our actual cost performance against previous forecast expenditure.
S&PPs replace the former annual Network Service Plans and annual Performance Reports. The 2021, 2020 and 2019 S&PPs are available for download from the relevant Sunwater Schemes page, under the ‘Service and Performance Plans’ drop-down heading.
Customers are invited to provide feedback to the Sunwater Customer Support team at firstname.lastname@example.org