Service and Performance Plans

Service and Performance Plans

Sunwater prepares an annual Service and Performance Plan (S&PP) for each irrigation service contract area. S&PPs are an important part of Sunwater’s commitment to customers and stakeholders, ensuring that they are informed, and working closely with us to identify and work towards solutions that deliver real value.

These S&PPs detail a range of proposed immediate and long-term improvement projects and provide a detailed breakdown of anticipated costs for review. They also compare our actual cost performance against previous forecast expenditure.

S&PPs replace the former annual Network Service Plans and annual Performance Reports. The 2022 (draft), 2021 and 2020 S&PPs are available for download from the relevant Sunwater Schemes page, under the ‘Service and Performance Plans’ drop-down heading. An information sheet explaining the types of costs Sunwater incurs in delivering water to our customers and how those costs are allocated to service contracts is provided below.

Service and Performance Plans Information Sheet.

Customers are invited to provide feedback to the Sunwater Customer Support team at  sppfeedback@sunwater.com.au