As of Friday 30 October, Sunwater’s customer forms have been updated to increase the privacy of customer accounts and streamline the processes associated with managing business with Sunwater.
The review of forms has resulted in updates to easily identify authorised account holders, reflect current scheme rules and general business processes within the form terms and conditions, and to increase the timeframe required for property transfer or purchase processing.
For more information regarding account holder authority, please refer to page three of the Customer Profile Form below.
Please note that many of the transactions captured in the below forms can be completed through Sunwater Online (also accessible via the ‘My Account’ tab on the Sunwater homepage) without the need to download, print, fill and send paper forms. The guides available under ‘Help’, ‘Managing my account’ and ‘Help with Sunwater Online’ provide a step-by-step guide on how to complete the requests online.
Customer profile formDownload
Direct debit requestDownload
Multiple and combined deliveryDownload
Property transfer forms
Temporary transfer forms
Carryover guidelines and conditions are found on the second page of each scheme’s carryover form.
Access to Sunwater Land or Infrastructure and Events form
If you are seeking to access Sunwater land or infrastructure, including for the purpose of events, fees apply depending on the category of access required. View the fees and apply online, here.