Contact Us

Information request and feedback form

Customer enquiries

Phone: 13 15 89

Live chat:

Email: [email protected]

Sunwater’s Brisbane contact centre will be closed from Thursday 23 December 2021 and re-opening Monday 4 January 2022. On-call staff will remain available to assist with any unexpected interruptions to water supply or emergencies during this time. Customers are encouraged to register for Sunwater Online and download the customer app to manage their business during this closure. Sunwater wishes its customers a happy and safe Christmas and New Year.

Brisbane head office

Green Square North
Level 9, 515 St Pauls Terrace
Fortitude Valley, Queensland 4006

Phone: (07) 3120 0000
Fax: (07) 3036 6482

International callers can phone +61 7 3120 0000 Monday to Friday 8.30am–4.30pm AEST. For details regarding the locations of our regional offices, please click here.

Media enquiries

For all media enquiries including media requests for access to Sunwater owned-assets, please contact:

Sunwater Media team

Phone: +61 7 3120 0047
Email: [email protected]

Community enquiries

For all community-related enquiries, please contact: [email protected]

Property enquiries

For all property-related enquiries, please contact: [email protected]

Emergency operational contacts (out of hours)

Note: These numbers are not for water ordering.

Mareeba(07) 4086 3101
Burdekin0429 518 871
Emerald(07) 4995 5212
Blackwater pipeline(07) 4995 5212
Bundaberg and Lower Mary0407 698 504
Biloela pipelines(07) 4995 5207
Biloela River(07) 4995 5208
Collinsville(07) 4785 6973
Kenya and Woleebee Pipelines(07) 4579 2401
Moranbah(07) 4816 7519