Change to a water allocation

Change to a water allocation

The most common change request is to move the water allocation to a different location. The location is zone specified in a Resource Operation Plan. A change may also relate to a name change, purpose or priority of the water allocation.

Change types requiring a Dealing Certificate are Zone, Priority, Purpose, Name.

To change a Water Allocation, it is necessary for the Water Allocation Holder to apply to the Department for a “Dealing Certificate”. A Solicitor/Customer must complete an Application for Water Supply Contract Form (found on our forms page, here) and submit to Sunwater with the required documentation detailed on the form.

Note: Change to an Operational Location but within the same Zone does not require a Dealing Certificate the application form should be lodged directly to Sunwater.

Required documents to commence must be provided by Solicitor/Customer:

  • Application for Water Supply Contract Form found on our customer forms page here
  • Copy of Dealing Certificate issued by the Department.

Required documents to complete must be provided by Solicitor/Customer:

  • Copy of Registration Confirmation Statement/s (RCS) issued by the Department.

All required documentation can be sent to Sunwater via the preferred method of email or alternatively post.

Email: customersupport@sunwater.com.au

Post: Customer Support, Sunwater Limited, PO Box 15536, CITY EAST QLD 4001

Steps — Commence Change

  1. Solicitor/Customer lodges the change request with the Department
  2. Department supplies Solicitor/Customer with a Dealing Certificate
  3. Solicitor/Customer submits application form and required documents to commence with Sunwater
  4. If further information or direction is required, Sunwater will email a Request for Further Information to Solicitor/Customer for response.
  5. Sunwater receives the additional information and/or direction from Solicitor/Customer
  6. We will issue by email the self-executing Water Supply Contract to Solicitor/Customer, this does not need to be signed and returned to Sunwater
  7. We will issue by post the Notice to Registrar (NTR) to Solicitor/Customer

Steps — Complete Change

  1. Solicitor/Customer to provide a copy of Registration Confirmation Statement/s (RCS) to Sunwater when change is registered at Department
  2. On receipt of the Registration Confirmation Statement/s (RCS), Sunwater will complete the change updates in its system.

Response Time by Sunwater

Our aim is to complete all applications efficiently and within an acceptable time frame. The following is a guide on our response times:

  • Issue self-executing Water Supply Contract and Notice to Registrar: 10 business days from receipt of fully completed application form and ALL required documents/forms and any Request for Further Information

Application Fee

An Administration and Transfer Fee is applicable and an invoice for the fee is emailed to the Solicitor/Customer upon receipt of the application. Current fees can be obtained from the Fees & Charges Schedule.