Customer

Customer

We provide services to more than 5,000 agriculture, urban and industrial customers by managing water infrastructure, and making the most of the available water supply.

We’re thinking differently to respond to our customers’ needs and changing environment. The more we understand our customers’ challenges, the more we can adapt our services to meet your water needs.

Our customer commitment

We will be:

• safe
  Safety is engrained in everything we do. We support you and the communities we operate in by providing safe and reliable water services.
• transparent
  We engage honestly, treat you fairly, encourage and respond to feedback, and provide timely and accessible information.
• sustainable
  We work with you to drive innovation and outcomes in regional Queensland.
• performance-driven
  We strive to meet and, where possible, exceed service targets and your expectations.

You can help us by:

• immediately reporting safety hazards or incidents, maintenance concerns or damage to our systems
• reporting suspicious behaviour including water theft, asset tampering or trespassing
• ensuring your water orders are accurate
• giving us constructive feedback on our service
• treating our staff with courtesy and respect.

Our operational absolutes:

• We will listen to you, seek your feedback and communicate transparently
• We commit to deliver on our agreed service and customer satisfaction
• We will be open to working together on sustainable and innovative solutions.