Burdekin Falls Dam – Boil Water Alert

Update 3 – Wednesday, 4 October 2023, 9:29am

Update 3 – The ‘Boil Water Alert’ for Burdekin Falls Dam which took effect on 26 September 2023 has now been lifted. Residents and visitors are no longer required to boil tap water before drinking.

Update 2 – Wednesday, 27 September 2023, 5:22pm

Please be advised that the boil water notice for the Burdekin Falls Dam area is still in effect.

As we expect an increase in visitors to Burdekin Falls Dam over the long weekend, we are strongly encouraging visitors to bring their own drinking water. Some bottled water will be available if required.

Residents are urged to share this alert with neighbours and friends.

The boil water alert will stay in effect until Sunwater and Queensland Health are confident there is no longer a public health concern. Regular updates will be provided.

Update 1 – Tuesday, 26 September 2023, 4:38pm

Sunwater advises all residents in the Burdekin Falls Dam area to boil tap water used for drinking following a detection of elevated turbidity affecting the Burdekin Falls Dam Water Supply.

This alert applies to all residents and visitors to the campground and caravan park in the Burdekin Falls Dam area from 26 September 2023.

Sunwater is working closely with Queensland Health to resolve the situation.

Sunwater is currently undertaking corrective actions at the water treatment plant to reduce turbidity to acceptable levels.

The boil water alert will stay in effect until Sunwater and Queensland Health are confident there is no longer a public health concern. Regular updates will be provided.

Consuming unboiled drinking water could lead to illness, especially for vulnerable people (e.g. those who are very young, elderly or those with weak immune systems). If you believe the water has made you sick, contact 13 HEALTH (13 43 25 84), your local doctor or hospital and advise them of your concerns.

People should use cooled boiled water or bottled water for:

• drinking
• brushing teeth
• preparing and cooking foods
• washing raw foods such as fruit and vegetables
• preparing beverages and making ice
• preparing baby formula
• sponge-bathing infants

Unboiled drinking water can be used for:

• showering and bathing other than infants (but minimise water in the mouth)
• washing dishes by hand or in a dishwasher
• washing clothes
• flushing toilets

People should bring drinking water to a rolling boil and then allow water to cool before using it or storing it in a clean, closed container for later use.

Kettles with automatic cut-off switches are suitable for producing boiled water. Variable temperature kettles should be set to boil.

Residents are urged to share this alert with neighbours and friends.

For more information, please contact Brock Gorey on 4816 7521.

For general enquiries, please contact customer support on 13 15 89 Monday-Friday 8:30am-4:30pm or email your enquiry to customersupport@sunwater.com.au.