Boil water alert – Clare township

Update 2 – Friday, 22 September 2023, 7:29pm

The Clare township Boil Water Alert which took effect on Monday 18 September 2023 has now been lifted. Residents and visitors are no longer required to boil their water for drinking purposes.

 

For general enquiries please contact customer support by phone on 13 15 89 or live chat via sunwater.com.au, Monday-Friday 8:30am-4:30pm.

Clare residents advised to boil drinking water

This alert applies to all residents in the Clare township from 18 September 2023.

Sunwater advises all residents in Clare to boil tap water used for drinking following a detection of elevated turbidity affecting the Clare Water Supply.

Sunwater is currently undertaking corrective actions at the water treatment plant to reduce turbidity to acceptable levels.

Sunwater is working closely with Queensland Health to resolve the situation and the alert will stay in effect until Sunwater and Queensland Health are confident there is no public health concern.

Communications will be issued once this has been resolved.

Bottled water will be provided if required, available for collection from Sunwater’s Clare office.

Consuming unboiled drinking water could lead to illness, especially for vulnerable people (e.g. those who are very young, elderly or those with weak immune systems). If you believe the water has made you sick, contact 13 HEALTH (13 43 25 84), your local doctor or hospital and advise them of your concerns.

People should use cooled boiled water or bottled water for:

• drinking
• brushing teeth
• preparing and cooking foods
• washing raw foods such as fruit and vegetables
• preparing beverages and making ice
• preparing baby formula
• sponge-bathing infants

Unboiled drinking water can be used for:

• showering and bathing other than infants (but minimise water in the mouth)
• washing dishes by hand or in a dishwasher
• washing clothes
• flushing toilets

People should bring drinking water to a rolling boil and then allow water to cool before using it or storing it in a clean, closed container for later use.

Kettles with automatic cut-off switches are suitable for producing boiled water. Variable temperature kettles should be set to boil. 

Residents are urged to share this alert with neighbours and friends.

For more information, please contact customer support on 13 15 89 Monday-Friday 8:30am-4:30pm or email your enquiry through to customersupport@sunwater.com.au.