Australian Warning System emergency notifications

From 1 August 2023, we will progressively transition our SMS, app, website and social media emergency notifications to the Australian Warning System (AWS).

The AWS uses nationally consistent warnings during emergencies like bushfires, floods, cyclones and severe weather. There are three alert levels – Advice; Watch and Act; and Emergency – and each level has its own colour, icon and wording.

For each of these levels, Sunwater will issue emergency notifications to downstream residents and the community in accordance with the Emergency Action Plan (EAP).

We will no longer routinely issue notifications when a dam is almost full, continuing to spill, or may spill due to potential rainfall.

The change will ensure communities receive critical information when they need it most.

By 1 November 2023, we will have adopted the AWS across all storages with EAPs.

If you have any questions, please call 13 15 89 or email community@sunwater.com.au