Proserpine River

Proserpine River

Scheme

Announced Allocations
High Priority
100%
Medium Priority A1
100%
Medium Priority A2
90%
Medium Priority A3
75%
Storages
Peter Faust Dam
0%
Water Pricing
Fees and Charges 2020-2021
Fees and Charges 2019-2020

Scheme information

About

The Proserpine River Scheme is located near the sugar-growing areas of Proserpine and the rapidly growing Whitsunday coastal resorts, and provides urban water supplies for the area and water supplies for irrigation.

How the scheme works
  • Peter Faust Dam is situated on the Proserpine River and consists of a zoned earth and rockfill embankment, a concrete-lined spillway and a concrete diversion outlet works, including inlet tower and valve house.
Water uses
  • Irrigation water primarily for sugar cane
  • Urban water supply for the Whitsundays and Bowen, and Pioneer shires for the towns of Bowen, Proserpine, Airlie Beach and Midge Point
  • Industrial water supply for sugar milling.

Scheme Management

Sunwater aims to achieve the efficient delivery of water to customers in the Proserpine River scheme that best meets their needs.  To manage this water delivery, arrangements for taking of water within the Scheme have been developed in consultation with its Irrigator Advisory Committee.

Taking water from the scheme

The water ordering system assists Sunwater in delivering water to its customers in an efficient and timely way, enabling them to plan and manage their water use.

Before taking any water, customers should place a water order so that Sunwater can release sufficient water and minimise losses.

Customers who take water without ordering may reduce Sunwater’s ability to supply customers who have ordered according to the above requirements.

To place an order

Customers can place their orders via:

Further information about ordering water is detailed in Proserpine River’s Rules and Targets.

Delivery timing

Orders are processed on a daily basis at 6:30am. Orders received after this time cannot be processed until the following day. Please make allowance for these times when placing your order.

The travel time, the number of hours/days it takes from the morning after the order is placed to get water from the dam or weirs to your pump, is:

Proserpine River Scheme Area Travel time after order is placed
Bowen Crossing1 Day
Spruces Crossing2 Days
Reads Rd Crossing3 Days
Whitsunday Shire’s pumps4 Days
Bruce Highway5 Days
Myrtle Ck6 Days
Stopping or restricting supply

Sunwater may suspend or restrict supply in a number of circumstances, including:

  • during maintenance of Sunwater’s assets
  • during a peak demand period, when rosters or rations may apply
  • when the demand for water is so small it is impractical to supply it
  • when there is a need to make special releases to maximise efficiency at times of limited supply
  • during rain shutdown
  • infrastructure limitations which make delivery impractical
  • if supply could cause Sunwater to break the law
  • when operating under special notices or regulations issued by the Department of Natural Resources and Mines {e.g. Water Amendment Regulation (No.3) 2006}.
Weather events and emergency shutdowns

Sunwater asks that customers notify their duty Water Officer, as soon as possible, of any rain event or other circumstances that substantially lessens their water requirements. When wide spread general rain exceeds 40 mm in a day over the Proserpine River Water Supply Scheme, the duty Water Officer may shut the system down.

Customers are also asked to cancel orders if they no longer require ordered water.

For more information contact

If you experience an equipment or power failure emergency, please give immediate notice to Sunwater by calling Sunwater Customer Support on 13 15 89 (24 hours a day, 7 days a week).

Proserpine River’s Irrigator Advisory Committee

The Proserpine River Irrigator Advisory Committee is a group of irrigators within the scheme that have been elected by irrigation customers to represent their interests in relation to scheme operations and water supply issues and improvements with Sunwater.

The committee:

  • provides advice and recommendations to Sunwater regarding scheme operational issues
  • represents the interests of the broader irrigator base in respect of Sunwater’s ongoing operation of the water supply scheme
  • provides a mechanism for Sunwater and its customers to raise and discuss matters of mutual interest in relation to the management of the physical aspects of the scheme and customer relationship issues.
  • work collaboratively with Sunwater to identify and introduce new approaches and improvements to water management.
Committee members
NamePosition
Glenn ClarkeChairperson
Mark OrrCommittee Member
John TelfordCommittee Member
Dave PrattCommittee Member
Andrew PiniCommittee Member
John MauCommittee Member
Bill AtkinsonCommittee Member
Mark BlairCommittee Member
Doug LeeCommittee Member
Peter MullerCommittee Member
Patrick GriffithsCanegrowers Representative

Stay up to date with the Proserpine River Irrigator Advisory Committee.

Announced Allocations

Water Year: 2020/2021
High priority: 100%
Medium priority A1: 100%
Medium priority A2: 90%
Medium priority A3: 75%

Announced Allocations effective 1 July 2020 and will be applicable until 30 June 2021. 

2018-2019 Carryover Parameters – CAP 15,719 ML with 63.385% Pro rata

Carryover Methodology

Maximum Volume of Carryover = 25% of the total nominal volume for the scheme.

Maximum volume of water that may be carried over by a water user must not be more than 90% of their remaining volume at the end of the water year.

(Water User remaining volume x 90%) x 65.13% x 90%

Customers are advised to obtain information about their remaining water allocation balance by accessing SunwaterOnline.

For more information or enquiries, phone 13 15 89 or email customersupport@sunwater.com.au.

History of Announced Allocations
Proserpine River

AA history

Download
Operational reports

Sunwater releases periodic operational reports detailing Announced Allocation levels and individual storages’ breakdowns within each scheme, the latest of which can be found below.

Operational Report

effective 1 July 2020

Download
Operational Report

effective 1 July 2019

Download

Service and Performance Plans

Sunwater prepares an annual Service and Performance Plan (S&PP) for each irrigation service contract area. S&PPs replace the former annual Network Service Plans and annual Performance Reports.
For further information about this service, please visit the Service and Performance Plan page.

Proserpine Bulk Supply

2022 Draft Service and Performance Plan

Download
Proserpine Bulk Supply

2021 Service and Performance Plan

Download
Proserpine Bulk Supply

2020 Network Service Plan

Download

Scheme news

EOWY Newsletter

2018-2019

Download

EOWY Newsletter

2019-2020

Download
Customer update – changes to customer water ordering

November 2020

Download

Scheme history

Peter Faust Dam
Peter Faust Dam

Proserpine Water Supply Scheme

When the explorer George Dalrymple passed through the region north of Mackay in 1859, he named the whole area Proserpina, the Roman name for the Greek goddess of fertility, Persephone.

Today Proserpine, about 100 km north of Mackay and known as the gateway to the Whitsundays, is at the heart of a region known for its sugar and cattle production.

The scheme, centred around the Peter Faust Dam on the Proserpine River 22 km west of the town, supplies water for sugarcane irrigation and urban water to the townships of Bowen, Proserpine, Airlie Beach and Midge Point.