13 15 89
SCHEME

Proserpine River

Scheme storages:

Peter Faust Dam

Announced allocations

High priority


100%

Medium priority A1/A2/A3


100%/90%/75%

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About

The Proserpine River Scheme is located near the sugar-growing areas of Proserpine and the rapidly growing Whitsunday coastal resorts, and provides urban water supplies for the area and water supplies for irrigation.

How the scheme works

  • Peter Faust Dam is situated on the Proserpine River and consists of a zoned earth and rockfill embankment, a concrete-lined spillway and a concrete diversion outlet works, including inlet tower and valve house.

Water uses

  • Irrigation water primarily for sugar cane
  • Urban water supply for the Whitsundays and Bowen, and Pioneer shires for the towns of Bowen, Proserpine, Airlie Beach and Midge Point
  • Industrial water supply for sugar milling.

Scheme history

  • Peter Faust Dam was built between 1986 and 1990.

Proserpine River Schematic Plan

Scheme management

Sunwater aims to achieve the efficient delivery of water to customers in the Proserpine River scheme that best meets their needs.  To manage this water delivery, arrangements for taking of water within the Scheme have been developed in consultation with its Irrigator Advisory Committee.

Taking water from the scheme

The water ordering system assists Sunwater in delivering water to its customers in an efficient and timely way, enabling them to plan and manage their water use.

Before taking any water, customers should place a water order so that Sunwater can release sufficient water and minimise losses.

Customers who take water without ordering may reduce Sunwater’s ability to supply customers who have ordered according to the above requirements.

To place an order

Customers can place their orders via:

Further information about ordering water is detailed in Proserpine River’s Rules and Targets.

Delivery timing

Orders are processed on a daily basis at 6:30am. Orders received after this time cannot be processed until the following day. Please make allowance for these times when placing your order.

The travel time, the number of hours/days it takes from the morning after the order is placed to get water from the dam or weirs to your pump, is:

Proserpine River Scheme Area
Travel time after order is placed
Bowen Crossing 1 Day
Spruces Crossing 2 Days
Reads Rd Crossing 3 Days
Whitsunday Shire’s pumps 4 Days
Bruce Highway 5 Days
Myrtle Ck 6 Days

 

Stopping or restricting supply

Sunwater may suspend or restrict supply in a number of circumstances, including:

  • during maintenance of Sunwater’s assets
  • during a peak demand period, when rosters or rations may apply
  • when the demand for water is so small it is impractical to supply it
  • when there is a need to make special releases to maximise efficiency at times of limited supply
  • during rain shutdown
  • infrastructure limitations which make delivery impractical
  • if supply could cause Sunwater to break the law
  • when operating under special notices or regulations issued by the Department of Natural Resources and Mines {e.g. Water Amendment Regulation (No.3) 2006}.

Weather events and emergency shutdowns

Sunwater asks that customers notify their duty Water Officer, as soon as possible, of any rain event or other circumstances that substantially lessens their water requirements. When wide spread general rain exceeds 40 mm in a day over the Proserpine River Water Supply Scheme, the duty Water Officer may shut the system down.

Customers are also asked to cancel orders if they no longer require ordered water.

For more information contact

If you experience an equipment or power failure emergency, please give immediate notice to Sunwater by calling Sunwater Customer Support on 13 15 89 (24 hours a day, 7 days a week).

Proserpine River’s Irrigator Advisory Committee

The Proserpine River Irrigator Advisory Committee is a group of irrigators within the scheme that have been elected by irrigation customers to represent their interests in relation to scheme operations and water supply issues and improvements with Sunwater.

The committee:

  • provides advice and recommendations to Sunwater regarding scheme operational issues
  • represents the interests of the broader irrigator base in respect of Sunwater’s ongoing operation of the water supply scheme
  • provides a mechanism for Sunwater and its customers to raise and discuss matters of mutual interest in relation to the management of the physical aspects of the scheme and customer relationship issues.
  • work collaboratively with Sunwater to identify and introduce new approaches and improvements to water management.

Proserpine River Committee Members

Name
Position
Glenn Clarke Chairperson
Mark Orr Committee Member
John Telford Committee Member
Dave Pratt Committee Member
Andrew Pini Committee Member
John Mau Committee Member
Bill Atkinson Committee Member
Mark Blair Committee Member
Doug Lee Committee Member
Peter Muller Committee Member
Patrick Griffiths Canegrowers Representative

Stay up to date with the Proserpine River Irrigator Advisory Committee.

Announced allocations

Water Year: 2019/2020

High priority: 100%
Medium priority A1: 100%
Medium priority A2: 90%
Medium priority A3: 75%

Announced Allocations effective 1 July 2019 and will be applicable until 30 June 2020. 

2018-2019 Carryover Parameters – CAP 15,719 ML with 63.385% Pro rata

Carryover Methodology

Maximum Volume of Carryover = 25% of the total nominal volume for the scheme.

Maximum volume of water that may be carried over by a water user must not be more than 90% of their remaining volume at the end of the water year.

(Water User remaining volume x 90%) x 65.13% x 90%

Customers are advised to obtain information about their remaining water allocation balance by accessing SunwaterOnline.

For more information or enquiries, phone 13 15 89 or email customersupport@sunwater.com.au.

The history of Announced Allocations for Proserpine River can be found here.

Operational reports

Sunwater releases periodic operational reports detailing Announced Allocation levels and individual storage breakdowns within each scheme, the latest of which can be found below.

Operational Report (effective 1 July 2019)

Operational Report (effective 1 July 2018)

Operational Report (effective 1 July 2017)

 

Water pricing

Sunwater reviews bulk water pricing for each supply scheme every three years.

The Queensland Competition Authority (QCA) is responsible for recommending rural irrigation prices charged by Sunwater. QCA recommendations are considered by Sunwater’s shareholding Ministers, who together make the final decision and set Sunwater’s rural irrigation prices.

Fees and charges

Each year Sunwater releases an updated fees and charges schedule for water supply schemes, detailing the charges set by Sunwater and those subject to the Rural Irrigation Water Pricing Direction. For information on the most recent fees and charges for the Proserpine River scheme, please refer to the documents below.

Latest news

For the latest news on your water supply scheme, check out our End of Year Newsletter, information bulletins and additional notices to customers below.

About

The Proserpine River Scheme is located near the sugar-growing areas of Proserpine and the rapidly growing Whitsunday coastal resorts, and provides urban water supplies for the area and water supplies for irrigation.

How the scheme works

  • Peter Faust Dam is situated on the Proserpine River and consists of a zoned earth and rockfill embankment, a concrete-lined spillway and a concrete diversion outlet works, including inlet tower and valve house.

Water uses

  • Irrigation water primarily for sugar cane
  • Urban water supply for the Whitsundays and Bowen, and Pioneer shires for the towns of Bowen, Proserpine, Airlie Beach and Midge Point
  • Industrial water supply for sugar milling.

Scheme history

  • Peter Faust Dam was built between 1986 and 1990.

Proserpine River Schematic Plan