Service and Performance Plans

Service and Performance Plans

Sunwater prepares an annual Service and Performance Plan (S&PP) for each irrigation service contract area. S&PPs are an important part of Sunwater’s commitment to customers and stakeholders. They ensure customers are informed and working closely with us to identify and work towards solutions that deliver real value.

S&PPs detail a range of proposed immediate and long-term improvement projects together with a detailed breakdown of anticipated costs. They also compare our actual cost performance against cost targets recommended by the Queensland Competition Authority.

S&PPs replace the former annual Network Service Plans and Performance Reports. They can be downloaded from each water supply scheme’s web page.

Customers are invited to provide feedback to Sunwater at sppfeedback@sunwater.com.au.