Customer Surveys

Customer Surveys

Sunwater is committed to delivering water for prosperity and your feedback helps us improve the way we support you. Through our twice-yearly customer surveys, we listen, learn and take action to enhance our services and meet your needs.  

We started conducting customer surveys in 2019 and so far, your feedback has led to improvements in customer engagement, flexible water supply arrangements and a greater focus on long-term water security planning. But we know there’s always more we can do. That’s why we want to hear from you.

*2025 score will be available in December 2025 

Why take the survey?  

• help us enhance service delivery and customer support 

• influence how we communicate about pricing, water quality and long-term planning 

• ensure we continue to meet the evolving needs of irrigation, industrial and urban customers.   

All customers have received the survey link via email, SMS or by post. The survey is now live and closes on 1 December.  

Help shape the future of water services in your region.  

For more information, contact our customer support team at 13 15 89 or email us at customersurvey@sunwater.com.au