Burdekin Falls Dam | Unplanned interruption to the potable water supply

Update 2 – Thursday, 4 December 2025, 1:09pm

Sunwater advises all residents and visitors that maintenance works have concluded and there is no longer an interruption to the potable water supply at Burdekin Falls Dam.

Sunwater thanks the community for their patience and apologises for any inconvenience.

For enquiries, please contact customer support on 13 15 89, Monday – Friday between 8:30am – 4:30pm; or email customersupport@sunwater.com.au.

Update 1 – Wednesday, 3 December 2025, 1:14pm

Effective immediately Wednesday 3 December, there will be interruption to the potable water supply at Burdekin Falls Dam due to an electrical issue resulting in an impact the potable water supply.

Sunwater encourages residents and visitors to minimise water use during this period where possible.

Bottled water is available from the Sunwater Office for affected residents.

A further update will be provided when a timeframe for resolving the issue has been established.

Sunwater thanks the community for their patience and apologises for any inconvenience.

For enquiries, please contact customer support on 13 15 89, Monday – Friday between 8:30am – 4:30pm; or email customersupport@sunwater.com.au.