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Boil water alert – Clare township

Posted on by app_community

Update 2 – Friday, 21 June 2024, 2:29pm

Effective immediately, tap water at Clare Township can now safely be used for drinking, preparing food, showering and bathing, washing dishes and clothes and flushing toilets.

Residents should flush out affected water from the pipes in their homes.

More information here bit.ly/RecandSafety

For general enquiries, please contact Customer Support on 13 15 89 or at customersupport@sunwater.com.au (Monday to Friday 8:30am – 4:30pm)

Update 1 – Monday, 17 June 2024, 11:49am

All residents of Clare township must boil tap water used for drinking following the detection of elevated turbidity affecting the Clare water supply.

Sunwater is working closely with Queensland Health to resolve the situation and undertaking corrective actions at the water treatment plant to reduce turbidity to acceptable levels.

The boil water alert will stay in effect until Sunwater and Queensland Health are confident there is no longer a public health concern. Regular updates will be provided.

Consuming unboiled drinking water could lead to illness, especially for vulnerable people (e.g. those who are very young, elderly or those with weak immune systems). If you believe the water has made you sick, contact 13 HEALTH (13 43 25 84), or your local doctor or hospital, and advise them of your concerns.

People should use cooled boiled water or bottled water for:

  • drinking
  • brushing teeth
  • preparing and cooking foods
  • washing raw foods such as fruit and vegetables
  • preparing beverages and making ice
  • preparing baby formula
  • sponge-bathing infants.

Unboiled drinking water can be used for:

  • showering and bathing other than infants (but minimise water in the mouth)
  • washing dishes by hand or in a dishwasher
  • washing clothes
  • flushing toilets.

People should bring drinking water to a rolling boil and then allow it to cool before using it or storing it in a clean, closed container for later use.

Kettles with automatic cut-off switches are suitable for boiling water. Variable temperature kettles should be set to boil.

Residents are urged to share this alert with neighbours and friends.

For more information, please contact the Operations Coordinator on 4816 7521. For general enquiries, please contact customer support on 13 15 89 Monday-Friday 8.30am-4.30pm or email your enquiry through to customersupport@sunwater.com.au.

More information: bit.ly/RecandSafety