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Change to a Water Allocation (Zone; Priority; Purpose; Name)

The most common change request is to move the water allocation to a different location. The location is zone specified in a Resource Operation Plan. A change may also relate to a name change, purpose or priority of the water allocation.

Change types requiring a Dealing Certificate: Zone; Priority; Purpose

To change a Water Allocation, it is necessary for the Water Allocation Holder to apply to the Department for a “Dealing Certificate”. Solicitor/Customer completes an Application for Subdivision/Change of Water Allocation Form and submits to SunWater with the required documentation detailed on the form.

Note: Change to an Operational Location but within the same Zone does not require a Dealing Certificate the application form should be lodged directly to SunWater.

Required documents to commence must be provided by Solicitor/Customer:

Required documents to complete must be provided by Solicitor/Customer:

  • Copy of Registration Confirmation Statement/s (RCS) issued by the Department

All required documentation can be sent to SunWater via the preferred method of email or alternatively post.
Email: customersupport@sunwater.com.au OR
Post: Customer Support, SunWater Limited, PO Box 15536, CITY EAST QLD 4001

Steps — Commence Change

1. Solicitor/Customer lodges the change request with the Department

2. Department supplies Solicitor/Customer with a Dealing Certificate

3. Solicitor/Customer submits application form and required documents to commence with SunWater

4. If further information or direction is required, SunWater will email a Request for Further Information to Solicitor/Customer for response.

5. SunWater receives the additional information and/or direction from Solicitor/Customer

6. We will issue by email the self-executing Water Supply Contract to Solicitor/Customer, this does not need to be signed and returned to SunWater

7. We will issue by post the Notice to Registrar (NTR) to Solicitor/Customer

Steps — Complete Change

8. Solicitor/Customer to provide a copy of Registration Confirmation Statement/s (RCS) to SunWater when change is registered at Department

9. On receipt of the Registration Confirmation Statement/s (RCS), SunWater will complete the change updates in its system

Response Time by SunWater

Our aim is to complete all applications efficiently and within an acceptable timeframe. The following is a guide on our response times:

  • • Issue self-executing Water Supply Contract and Notice to Registrar (5 business days from receipt of fully completed application form and ALL required documents/forms and any Request for Further Information)

Application Fee

An Administration and Transfer Fee is applicable and an invoice for the fee is emailed to the Solicitor/Customer upon receipt of the application. Current fees can be obtained from the Fees & Charges Schedule for the relevant scheme located on Scheme Information.