Frequently Asked Questions

To help you search through our frequently asked questions, we have grouped them into easy-to-find categories by common topics of interest.

Click on the topic to find answers relating to your questions.

  • About SunWater
    • Who is SunWater
      • SunWater is Queensland’s largest bulk water service provider, owning and managing around $7 billion in water infrastructure assets and supplying approximately 40% of all water used commercially in Queensland.

        Our extensive network of water supply infrastructure supports mining, power generation, industry, urban development and irrigated agriculture throughout Queensland and ensures we take the right steps towards water for the future.

        Operating across regional Queensland, we have a proven 80 year history of growth and leadership in delivering world-class bulk water solutions.

        Would you like to know more?
    • What does SunWater do?
      • From designing and building dams, managing and operating infrastructure, conducting environmental impact studies to finding new ways to deliver water to remote locations, we are the specialists that industry, mining and government turn to when they need the right solution for their complex water needs.

        Find a specific product or service.

    • How do I contact SunWater?
    • How can I give SunWater feedback about their products, services or this website?
      • Your feedback is important to us and we are constantly looking for ways to improve our business. If you would like to make a complaint about a SunWater service, product or employee you can use the online feedback form, phone 13 15 89 or post a letter to SunWater, PO Box 15536, Qld City East 4002. Anonymous complaints can be made via telephone and mail.
    • How do I make a complaint about SunWater?
      • Your feedback is important to us and we are constantly looking for ways to improve our business. If you would like to make a complaint about a SunWater service, product or employee you can use the online feedback form, phone 13 15 89 or post a letter to SunWater, PO Box 15536, Qld City East 4002. Anonymous complaints can be made via telephone and mail.
    • Where can I find a copy of the SunWater Annual Report?
      • To view the latest SunWater Annual Report online visit the Publications page. Alternatively, you can request a printed copy via the online feedback form or by phoning 13 15 89.
  • Blue-green algae
  • Environment
    • How do I report a fish death?
      • Fish deaths occur for a variety of reasons. Under SunWater's Environmental Management System any fish deaths that occur within SunWater's area of operations are immediately reported by SunWater to the Department of Environment and Resource Management (DERM). DERM advises SunWater of actions that need to be undertaken to ensure the incident is recorded accurately and that fish are collected or disposed of as per the DERM guidelines. Information on what to do if you believe you have identified a fish death can be found on the DERM website or you can call the DERM Hotline on 1300 130 372.
    • Does SunWater proactively manage weeds?
      • SunWater has scheme weed management plans that outline how we contain, reduce and prevent weed infestations from occurring within our Water Supply Schemes. Where appropriate SunWater participates in collaborative, catchment-wide weed control initiatives in those regions where SunWater operates.
    • What is blue-green algae?
      • See the blue-green algae category within the Frequently Asked Questions (FAQ) of this website for more information.
  • Recreational Information
    • How do I find recreational information for SunWater dams?
    • Can I book a campsite at a SunWater dam through the SunWater website?
      • No. For accommodation or campsite bookings at selected SunWater dams visit the Queensland Holidays website.
    • Does blue-green algae affect the recreational activities I can participate in at SunWater dams?
      • Yes. For full details about what blue-green algae is and how it affects recreational activities, visit the blue-green algae section.
  • Recruitment
    • Where do SunWater advertise their job opportunities?
      • SunWater employment vacancies are listed in the Careers section of this website.
    • Do SunWater offer graduate programs?
      • Yes. SunWater has a graduate program that employs Civil, Electrical, Environmental and Mechanical Engineers. The program is designed to develop skills and knowledge, and give first hand experience of procedures and operations. Graduates are able to build peer and management networks as well as the opportunity to work alongside leaders in the water industry. For information about rotations and what our program can offer you, visit Current Vacancies under the Careers section of this website.
    • Do SunWater offer opportunities for trainees, apprentices or cadets?
      • Yes. Opportunities are open for trainees, apprentices and cadets across the business and details about each program can be found in the Careers section of this website.
    • Do you have work experience opportunities for university and high school students?
      • At times SunWater allows students to participate in work experience and vacation work. There is currently no formal program in place for work experience or vacation students, however you can contact the People and Capability team at any time to enquire about available opportunities.
  • Right to Information
    • What is Right to Information
      • The Right to Information Act 2009 (Qld) (the RTI Act) gives the public a right of access to documents held by Government owned corporations such as SunWater. It replaces the Freedom of Information Act 1992 (Qld) which will continue to apply for applications lodged before 1 July 2009. All applications received after this date will be dealt with under the RTI Act. For more information about the Act, you can visit www.rti.qld.gov.au or you can contact SunWater’s RTI Coordinator on +61 7 3120 0111 or email RTIRequest@sunwater.com.au
    • What do I do if I want to access public information from SunWater?
      • Check if the information that you are looking for is already available from:
        • Our Publication Scheme - information about the department, our services, finances, priorities, decisions, policies, lists and registers
        • Our Disclosure Log (Released Information) – non-personal information released through the RTI legal process
        • Our website - If the information is not already available, or you can’t find it through the above sources, you can make a request by submitting a RTI Application form by fax or in person.
    • How can I see what information has previously been requested?
      • SunWater provides a disclosure log of all information requested under the Right to Information Act 2009. This log can be found within the Right to Information section of this website.
  • Scheme Information
    • What is the current storage level of each of SunWater’s dam?
    • How can I find out about the current announced allocations for my scheme?
      • All information relating to schemes can be found under the individual scheme within the storage schemes section of this website. Under the relevant scheme page you will find information about announced allocations, rules and targets, irrigator advisory committees, pricing policies and scheme history
    • What products are available in my scheme?
      • Each scheme has different products available. To find the products available within your scheme login to SunWaterOnline and click the Scheme tab. Click the Product and Prices hyperlink in the Scheme Link box. If you are not a current customer of SunWater or do not have access to SunWaterOnline, you can login as a guest or phone 13 15 89 for more information.
    • Where can I find prices for products within my scheme?
      • To find the product prices in your scheme login to SunWaterOnline and click the Scheme tab. Click the Product and Prices hyperlink in the Scheme Link box. If you are not a current customer of SunWater or do not have access to SunWaterOnline, you can login as a guest or phone 13 15 89 for more information.
    • How do I find Irrigator Advisory Committee information for my scheme?
      • If you would like to view Irrigator Advisory Committee details including members, meeting dates and minutes, select your scheme from the storage schemes section of this website. This scheme page contains the current Irrigator Advisory Committee details and all of the information you need to know about your scheme.
  • Sponsorships
    • Do SunWater sponsor community events and activities?
      • Yes. SunWater has a sponsorship program that supports community events and activities. The sponsorship program aims to make a positive contribution to the lives of our customers and their respective communities. For more information, visit the sponsorship page.
    • How do I apply for a sponsorship grant?
    • How will I know if my sponsorship application has been successful?
      • All sponsorship applications will be evaluated based on SunWater criteria and once completed a letter will be sent notifying you of the outcome.
    • Can Blue come to my event?
      • Contact SunWater Corporate Relations team to make a request for Blue to visit your community event or activity. Phone +61 7 3120 0258 or email PP&S - Corporate Relations.
  • SunWaterOnline
    • What is SunWaterOnline?
      • SunWaterOnline is an online water management tool designed to give SunWater customers greater access to their water management and financial information any day at any time. SunWaterOnline can be used to:
        • View remaining water allocation balances daily
        • Enter meter readings to effectively track water usage
        • Check the financial position of a customer account
        • Perform a Temporary Transfer
        • Enter a Water Order
    • Where do I find information about SunWaterOnline?
      • To find out more about SunWaterOnline you can phone our SunWaterOnline Support Team on 13 15 89.
    • How do I access SunWaterOnline?
      • Access to SunWaterOnline is through the SunWater home page or you can login from here.
    • How do I register for SunWaterOnline?
      • Click here to access the SunWaterOnline registration. Before you begin, ensure you have all of the required documentation for registration. Items that you will require include an active email account and your customer or water account information. Remember, you must be a SunWater customer or an authorised representative to successfully apply for registration.
    • How do I enter a Meter Read?
    • How do I enter a Water Order?
    • How do I enter a Temporary Transfer Request?
    • How do I enter a Carryover Request?
    • I've forgotten my SunWaterOnline password, what do I do?
      • If you have forgotten your SunWaterOnline password, you can have it resent to you. Simply click on the SunWaterOnline icon on the home page and then select the Forgotten Password link and provide your Login ID when directed and Select Send Password. Alternatively, you can phone our SunWaterOnline Support Team on 13 15 89 to have your password reset.
    • How do I change my SunWaterOnline password
      • If you are registered for SunWaterOnline and would like to change your password, simply:
        • Login to SunWaterOnline
        • Click the My Contact Details Tab
        • Click the Change Password menu item
        • Complete the Old Password field
        • Complete the New Password field
        • Complete the Confirm New Password field
        • Click Submit
        • Click Continue
  • Tenders
    • How do I find out if SunWater has any open tender opportunities?
    • What items do SunWater open for tender?
      • SunWater regularly sends out requests for major tenders across a range of products and services including:
        • Pipes and culverts
        • Water meters
        • High voltage pumps and motors
        • Civil, mechanical and electrical maintenance services
        • Construction services associated with water infrastructure industry
        • Fencing materials and services
        • Materials such as sand, gravel, rock, concrete
        • Labour services
        • Plant hire
        • Agricultural chemicals
        • Protective and safety equipment
        • Channel control hardware and software
        • Telephone and communications equipment
        • Computer equipment and accessories
    • Who can I contact if I want more information about a current tender opportunity that I have seen open?
      • The contact details for the tender opportunity will be outlined in the tender document issued by SunWater. All major tenders are listed on the Queensland Government eTendering website and will include a detailed tender document with the listing.
  • Water for Sale
    • Can I purchase water from SunWater?
      • Yes. While many parts of Australia are still suffering from drought and reduced water resources, many of Queensland's regions now have an abundant supply and water can be purchased for commercial or agricultural use. To find out more, visit the Water for Sale  section of this website.
    • What regions is water available for purchase in?
      • For information about which regions have water available for purchase, visit the Water for Sale  page of the website. Alternatively, you can contact SunWater’s Business Development on 0407 150 669 or business@sunwater.com.au
    • Is it possible to buy temporary transfer water?
      • Yes. SunWater sells its temporary transfer water throughout Queensland via Waterfind

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