Administrative Access Scheme

SunWater’s Administrative Access Scheme allows applicants to access certain information held by SunWater without having to apply through a formal Information Privacy or Right to Information application process.

The scheme may be used to access:

  • Certain types of non-personal information
  • Details about your personal information (as defined in the Information Privacy Act 2009) – but not the personal information of another individual unless consent has been provided or is authorised under law.

There are no fees or charges associated with making a request for information under SunWater’s Administrative Access Scheme, however, SunWater may impose a fee to reproduce or provide access to larger volumes of information.

Applicants are invited to submit requests using the contact details provided below:

Administrative Access Coordinator
Phone 13 15 89
E-mail SunWaterCustomerSupport@sunwater.com.au
SunWater Limited Level 10, 179 Turbot Street
PO Box 15536 City East
Brisbane Queensland 4002
Australia

In your request, as well as your name and contact details, please state that you are seeking the information under the Administrative Access Scheme. We also ask that you give us sufficient detail regarding the information that you’re seeking to enable us to respond efficiently to your request.