How can I make a complaint about SunWater?
Your feedback is important to us and we are constantly looking for ways to improve our business. If you would like to make a complaint about a SunWater service, product or employee you can use the online feedback form, phone 13 15 89 or post a letter to SunWater, PO Box 15536, Qld City East 4002. Anonymous complaints can be made via telephone and mail.

What is the Part A Rebate?
In December 2006 the State Government announced that it would introduce a rebate scheme for the fixed (Part A) charges component of some drought affected rural irrigators’ water bills. This is a government rebate that is administered by the Queensland Rural Adjustment Authority (QRAA), not SunWater.

The scheme is now operational and covers fixed water charges invoiced between July 1, 2006, and June 30, 2008. To receive the rebate, irrigators must apply through QRAA and have paid their water charges invoice from their water service provider (eg. SunWater). Special arrangements may be available in cases of financial hardship.

Full details about the rebate and how to apply, are available on QRAA's website www.qraa.qld.gov.au - Drought assistance - Irrigators Fixed Water Charges Rebate Scheme.

For further information on the rebate scheme, please contact QRAA on Freecall 1800 623 946.

News and Publications

Where do I locate the latest SunWater Annual Report?
You will find the latest SunWater Annual Report under the "About Us" section following the Annual Report link.

Where do I locate the latest SunWater Water Channels?
You will find the latest SunWater Water Channels publication in the "Media Room" following the Magazine link.

Water Information

What is the current storage level of each dam?
Storage levels and historical data of each dam and weir can be viewed on our Water Storage Information page.

How do I find recreational information for SunWater dams?
You will find recreational information under "Community".

What is blue-green algae?
Information on blue-green algae can be viewed on our blue-green algae section.

How do I find out more about schemes?
You will find information on water supply schemes on the Water Supply Schemes page.

How do I view information regarding Irrigator Advisory Committees?
You will find information on Irrigator Advisory Committees on the Irrigator Advisory Committee page.

SunWaterOnline

Where do I find information about SunWaterOnline?
You will find information about SunWaterOnline on the SunWaterOnline information page.

How do I access SunWaterOnline?
You can access SunWaterOnline from the Home Page by simply clicking on the "Login" button or you can login from here.

How do I register for SunWaterOnline?
You will find information about SunWaterOnline registration at our SunWaterOnline Registration page.

I've forgotten my SunWaterOnline password. What do I do?
If you have forgotten your SunWaterOnline password, click on the SunWaterOnline "Login" button on the Home Page. This will open up the SunWaterOnline login window where you can click on the "Forgotten Password" link and then answer your security questions.

How do I change my SunWaterOnline password?
Take these steps to change your password:

Login to SunWaterOnline

• Click the Change Password menu item under the My Access Tab
• Complete the Old Password field
• Complete the New Password field
• Complete the Confirm New Password field
• Click Submit
• Click Continue