Privacy

Introduction

SunWater is committed to protecting user privacy and complying with its obligations under relevant Queensland and Commonwealth privacy legislation. We appreciate that users of this website are concerned about their privacy, confidentiality and security of any information they may provide to us.

Links to non-SunWater websites

SunWater provides links to external websites. However we do not control these sites or their privacy statements, which may differ from SunWater's Privacy Statement. We do not endorse or make any representation about third party websites.

Sharing Personal Information

SunWater collects personal information about you in order to provide personalised services to meet your needs. The personal information you provide to SunWater may include your name, address, telephone numbers and personal preferences.

Other information collected

When you look at this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes only:

• The user's IP address
• The user's top level domain name (for example .com, .gov, .au, etc),
• The date and time of visit to the website
• The pages accessed and documents downloaded
• The previous site visited
• The type of browser used

No attempt is or will be made to identify users or their browsing activities outside this site. In the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect activity logs.

How personal information is used

The personal information you provide to SunWater may be used for a number of purposes connected with our business operations, which include:

• Identifying you to assist with easier subscription to our website services
• Processing your orders or applications
• Providing you with products and/or services requested
• Dealing with requests, enquiries or complaints and other customer care related activities
• Helping SunWater to better understand your needs
• Publishing prices and volumes traded via the site to provide information to water markets

Sharing your personal information

SunWater may disclose or receive personal information about you to/from the following parties:

• Credit providers or credit reporting agencies for the purposes permitted under the Privacy Act
• Law enforcement agencies to assist in the prevention of criminal activities
• Our employees or service providers for purposes that are related to providing you with a service that would be reasonably expected

Except for the above, SunWater will not disclose your personal information to third parties unless prior consent is given by you.

How SunWater uses cookies

A 'cookie' is a small data file transferred by a website to your computer's hard drive. SunWater sends cookies when you surf our web sites, send a request or register yourself for certain services we provide. The 'cookie' used on our websites does not give us access to your personal information, but we may use the cookie to identify your computer. There are two types of cookies; 'session' and 'permanent' cookies.

• Session cookies – do not stay on your computer after you leave our website or close your browser.
• Permanent cookies – remain on your computer. They are used to facilitate registration services. Permanent cookies can be manually removed by the user.

How SunWater handles e-mail correspondence and feedback information

As a Government Owned Corporation, E-mail correspondences sent to SunWater websites will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to a third party without your consent unless required by law. However E-mail messages may be monitored by our website support staff for system trouble shooting and maintenance purposes.

Security

SunWater is committed to protecting the information you provide us. In support of this SunWater has physical and managerial procedures to safeguard the information we collect.

Other important SunWater information

SunWater also provides other important information; please refer to our Conditions of Use, Disclaimer, SunWater Website Terms & Conditions and Customer Service Charter.

Queries relating to your privacy and security (P&S)

SunWater takes reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure. If you have any queries or wish to access your personal information retained by SunWater, please contact:

The Privacy Contact Officer SunWater Information Management Level 9, 120 Edward Street Brisbane Queensland 4000 Australia Phone: +61 7 3120 0000 Fax: +61 7 3120 0260 E-mail: IMPrivacyRequests@sunwater.com.au The Privacy Contact Officer SunWater Information Management PO Box 15536 City East Queensland 4002 Australia

Further queries relating to privacy and security

If you have further queries about SunWater privacy and security practices, please contact the Privacy Contact Officer at the contact details provided above or you can view the SunWater Privacy Plan.

• SunWater Privacy Plan (PDF format 230KB)

 

Queries relating to freedom of information (FOI)

SunWater Information relating to your rights under the Freedom of Information Act 1992 can be accessed from the Freedom of Information page on our website or by contacting the FOI coordinator:

The FOI Coordinator SunWater Information Management Level 9, 120 Edward Street Brisbane Queensland 4000 Australia Phone: +61 7 3120 0000 Fax: +61 7 3120 0260 E-mail: IMFOIRequests@sunwater.com.au The FOI Coordinator SunWater Information Management PO Box 15536 City East Queensland 4002 Australia

 

Back to top