skip to main content skip to navigation

SunWater has modified its Terms of Use. The new Terms of Use will come into effect on 1 November 2018.


Note: The SunWater Terms of Use, the Linking to SunWater Website Terms & Conditions, and the Social Media Disclaimer and Guidelines (this page) will be replaced by the new Terms of Use as of 1 November 2018.

SunWater Social Media Disclaimer and Guidelines

SunWater’s social media channels (Facebook, Twitter and YouTube) are managed by the Corporate Relations & Communication team. Participation on SunWater’s social media channels is subject to the following disclaimer and guidelines.

SunWater encourages feedback and ideas from our online followers, and attempts to join the conversation where possible. Unfortunately, we are not able to reply individually to all the messages we receive via our social media channels, however, we endeavour to read all comments and messages.

Responses to social media queries or comments are made during standard business hours only. Messages on our social media channels are not considered official correspondence and by using these channels, you agree that you will not rely upon anything, whether posted by SunWater or a third party. If you need to rely upon any information, please contact SunWater.

For any formal information requests, comments or general enquiries please contact SunWater reception by phone on 13 15 89.

Media Enquiries

Members of the media are asked to contact the SunWater Stakeholder Relations & Communication team via phone on +61 7 3120 0047 or email at

Please note: Media queries are not to be posted on SunWater’s social media channels and will not be responded to via this medium.

Disclaimer and Guidelines

While engaging via SunWater’s social media channels, it is expected that participants will treat each other as well as SunWater and our employees, with courtesy and respect.

Social media is a public space on the internet and comments you post will be viewable and searchable by the public.

SunWater reserves the right to terminate your access to our social media channels and to delete or edit any comment posted by you. We accept no liability for any loss arising out of or in connection with such termination, deletion or editing.

SunWater may remove comments on SunWater’s Facebook and YouTube pages or replies to tweets on SunWater’s Twitter page, or any other information which we consider to be:

  • inappropriate;
  • offensive;
  • abusive;
  • defamatory;
  • spam; or
  • irrelevant or off topic.

We may report all users posting inappropriate or offensive material to Facebook, Twitter or YouTube and shall not be obliged to reinstate any individual it has blocked.

We make no claims, promises or guarantees regarding the accuracy, completeness or usefulness of the information on our social media channels. SunWater expressly disclaims liability for errors or omissions in the information on these channels.

We may include links to other web pages, however, these links do not represent SunWater’s endorsement of those pages, nor is SunWater responsible for the content of third party websites.

Any third party content, views, opinions, responses and any other information that appears on our social media channels belongs to, and is the sole responsibility of those third parties. We are not responsible for and provide no warranty of any kind in relation to this third party information. We do not accept any liability for damage caused because someone relies on any third party information.

By commenting on SunWater’s social media channels, you grant us an irrevocable, non-exclusive, royalty-free, perpetual and worldwide license to use your information. This includes rights to copy, distribute, transmit, display, reproduce, edit, translate and reformat.

Employees of SunWater or related entitles are ineligible to enter any competitions posted on our social media channels.


SunWater collects and uses your personal information to provide services and information to its customers, for its business operations and to comply with the law.

Our Privacy Policy tells you how we usually collect, use and disclose your personal information and how you can ask for access to it or seek correction of it.

Our Privacy Policy also contains information about how you can make a complaint and how we will deal with such a complaint.

If you would like further information about our privacy policies or practices, please contact our Privacy Contact Officer using the contact details below.

Information Services
Level 10, 179 Turbot Street Brisbane Queensland 4000
PO Box 15536 City East Queensland 4002
Phone: +61 7 3120 0000
Fax: +61 7 3120 0260

Please note, SunWater does not control the information that Facebook, Twitter or YouTube collects.