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FAQ

To help you search through our frequently asked questions, we have grouped them into easy-to-find categories by common topics of interest.

Click on the topic to find answers relating to your questions.

About SunWater
  • Who is SunWater?

    SunWater is Queensland's largest bulk water service provider, owning and managing around $7 billion in water infrastructure assets and supplying approximately 40% of all water used commercially in Queensland.

    Our extensive network of water supply infrastructure supports mining, power generation, industry, urban development and irrigated agriculture throughout Queensland and ensures we take the right steps towards water for the future.

    Operating across regional Queensland, we have a proven 80 year history of growth and leadership in delivering world-class bulk water solutions.

    Could you like to know more?

  • What does SunWater do?

    From designing and building dams, managing and operating infrastructure, conducting environmental impact studies to finding new ways to deliver water to remote locations, we are the specialists that industry, mining and government turn to when they need the right solution for their complex water needs.

    Find a specific product or service.

  • How do I contact SunWater?

    You can phone our customer service line on 13 15 89 or contact us via the online feedback form.

  • How can I give SunWater feedback about their products, services or this website?

    Your feedback is important to us and we are constantly looking for ways to improve our business. If you would like to make a complaint about a SunWater service, product or employee you can use the online feedback form, phone 13 15 89 or post a letter to SunWater, PO Box 15536, Qld City East 4002. Anonymous complaints can be made via telephone and mail.

  • How do I make a complaint about SunWater?

    Your feedback is important to us and we are constantly looking for ways to improve our business. If you would like to make a complaint about a SunWater service, product or employee you can use the online feedback form, phone 13 15 89 or post a letter to SunWater, PO Box 15536, Qld City East 4002. Anonymous complaints can be made via telephone and mail.

  • Where can I find a copy of the SunWater Annual Report?

    To view the latest SunWater Annual Report online visit the Publications page. Alternatively, you can request a printed copy via the online feedback form or by phoning 13 15 89.

Blue-green algae
Customer Information
Environment
  • How do I report a fish death?

    Fish deaths occur for a variety of reasons. Under SunWater's Environmental Management System any fish deaths that occur in SunWater's area of operations are reported by SunWater to the Department of Environment and Science (DES). DES advises SunWater of actions that are required to ensure the incident is recorded accurately and managed appropriately. Information on what to do if you believe you have identified a fish death can be found on the Queensland Government website or you can call the Pollution Hotline on 1300 130 372 (option 2).

  • Does SunWater proactively manage weeds?

    SunWater has weed management plans that outline how we contain, reduce, and prevent weed infestations in our Water Supply Schemes. Where appropriate SunWater participates in collaborative, catchment-wide weed control initiatives in the regions where SunWater operates.

  • What is blue-green algae?

    Refer to the blue-green algae information on our website.

Procurement and Tenders
Recreational Information
Recruitment
Right to Information
  • What is Right to Information?

    The Right to Information Act 2009 (Qld) (the RTI Act) gives the public a right of access to documents held by Government owned corporations such as SunWater. It replaces the Freedom of Information Act 1992 (Qld) which will continue to apply for applications lodged before 1 July 2009. All applications received after this date will be dealt with under the RTI Act. For more information about the Act, you can visit www.rti.qld.gov.au or you can contact SunWater’s RTI Coordinator on +61 7 3120 0111 or email RTIRequest@sunwater.com.au

  • What do I do if I want to access public information from SunWater?

    Check if the information that you are looking for is already available from:

    • Our Publication Scheme - information about the department, our services, finances, priorities, decisions, policies, lists and registers
    • Our Disclosure Log (Released Information) – non-personal information released through the RTI legal process
    • Our website - If the information is not already available, or you can’t find it through the above sources, you can make a request by submitting a RTI Application form by fax or in person.
  • How can I see what information has previously been requested?

    SunWater provides a disclosure log of all information requested under the Right to Information Act 2009. This log can be found within the Right to Information section of this website.

Sponsorships
Storage Information
SunWaterOnline and Integrated Voice Response (IVR)
Water Allocations
Water for Sale