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Health & Safety

SunWater takes safety seriously. Our commitment is to provide a safe and risk free environment for staff, contractors, customers and the community and extends past our responsibility as a bulk water service provider. Central to our corporate culture is the value placed on safe work practices and taking every measure possible to ensure the safety of others.

Our proactive stance towards health and safety has led to a number of internal and external programs to assist people make safe choices when at work or when visiting one of our facilities. Playing an active role to uphold community safety not only protects the community, but our vital water infrastructure for years to come.

Workplace Health & Safety

SunWater is committed to providing a safe workplace and believes that all workplace health and safety incidents are preventable. To help achieve our ‘no harm’ goal, SunWater has developed and implemented a Workplace Health and Safety Management System (WHSMS) incorporating Standards and procedures to guide safe work practices.

Achievement of the no harm goal relies on consistent application of the processes incorporated in the WHSMS, but also importantly requires all employees to:

  • hold health and safety as a core personal value which guides all actions and behaviour in the workplace
  • understand responsibilities and duty of care in relation to workplace health and safety
  • be continuously aware of potential hazards and risks associated with daily work activities, and
  • consistently demonstrate and apply risk management processes and specific workplace health and safety training to control the potential risks.

View a copy of SunWater’s Workplace Health & Safety Commitment for more information.

Stop.Look.Assess.Manage. (SLAM)

To reinforce SunWater’s commitment to its ‘no harm’ goal, a safety leadership and culture change strategy has been developed for internal staff and contractors: Stop. Look. Assess. Manage. (SLAM)

Aimed at generating awareness for safe work practices, SLAM focuses on preventing any injury in the workplace and the field, and promotes safe working behaviours by all SunWater staff.

The program, in its second year of implementation, asks for staff to:

  • Stop, consider the work involved
  • Look for and identify the hazards
  • Assess the risks, and
  • Manage and develop risk controls

Within the program’s introductory year, lost time due to incidents was reduced by 43% and near miss reports were down by 35%. As the program moves forward it is projected that total incidents within SunWater will be down 28% from the 2007/08 year.

Dial Before You Dig

SunWater's pipeline network stretches 2,700km across Queensland and delivers in excess of 1.3 million ML of water to customers.

Responsible for delivering water to some 5,000 customers, this vital infrastructure requires SunWater and landholders to work responsibly in and around pipelines to reduce disruption and risks.

Dial Before You Dig (DBYD) is a free national community service designed to prevent damage and disruption to the vast pipe and cable networks which provides Australia with the essential services we use everyday – electricity, gas, communications and water.

DBYD has a unique partnership with Australia’s underground asset owners, including SunWater, to act as a single point of contact for information about underground networks so that when you begin new construction works you are aware of any underlying problems that may occur.

Each day Australia’s extensive service network for electricity, gas, communications and water is disrupted due to lack of planning. Take time to ensure you aren’t damaging one of Australia’s most precious resources and dial before you dig.

For more information about DBYD contact SunWater on 13 15 89.